CSI has Over 28 Years of combined experience in handling moving claims!

With over 10 years in business CSI is the right choice for you! CSI has serviced over 44,000 customers and still counting.  Simply put, it’s the most complete and trusted moving claims, compliance and customer service provider on the market.

Red moving truck
The moving industry is an industry where ever changing regulations and increasing expenses can cause any veteran business to close its doors. We at CSI understand the importance of controlling operating expenses in a seasonal industry, while attempting to grow or even maintain stability throughout the year. Therefore we have developed systems which allow us to provide professional, flexible and affordable services to support your changing needs throughout the year.

Check out our newly designed website which brings to you not only our clean, user friendly look, but also includes our exciting blog, promotions, industry news and NEW ONLINE STORE!

Our Services

Review our main services below, or click here for full service menu

Interstate household goods carriers must participate in arbitration program and offer their customers the option to arbitrate if a settlement cannot be reached through the claims process.


CSI\’s claims adjusters handle claims for all moves: International / Interstate / Intrastate and Local. The adjusters are trained to handle loss, damage, delay, overcharge and real property damage claims under both the limited liability option and the Full (replacement) value protection.


Our complaints department has mastered the field of resolving complaints filed with the different entities such as: AMSA, BBB, DOT and all Public Utilities complaints, Credit Card Charge-Backs, and consumer review sites.


CSI has published tariffs for carriers nationwide since 2009. CSI\’s tariffs have been inspected by DOT inspectors every year and were found satisfactory by the auditors.


CSI has been providing carriers nationwide with the comprehensive claims, complaints, arbitration, training, tariff publishing and shipping documents (contracts) customization services for over 10 years. While doing so we are the ones exposed to the complaints filed by your customers and the issues they are most concerned about.


CSI has been providing training to movers nationwide since 2008. Our approximately 2 hours seminars have been popular due to the techniques taught and sales results achieved. By following the procedures we cover in our training sessions we help movers eliminate problems occurring at pick up and which can later extend to deliveries.


Over 44,000 Customers, Let’s See What Some Have To Say?

We love our customers, and are fully dedicated to keeping their trust. When you buy CSI, you won’t ever have to worry about customer satisfaction!

Coincidentally, the program I coordinated was Oral Communication and research indicates that people who enjoy their work are happy employees and it will show. They will also work as hard as they feel they are worth. So, not only does Rachael possess excellent communication skills, my hat goes off to you and any other supervisors because I think you\’re doing something right – Rachael likes her job.
Jane W., New Braunfels, TX
The business itself Globe never contacted me at all. It was done via a third party — and that third party, CSI, did a good job. The CSI representative, Michelle, was very helpful. I believe our property would still be under the dubious control of “Sam the driver” if she hadn\’t intervened in the manner she did. We\’ll follow the CSI process for seeking further redress, as per her instruction
Jim W, Carlsbad, CA
Hi Jessica,
Just want to mention, you’ve been a pleasure to work. I know things may be a mess with this claim, but you’ve been nothing but professional.
Thank you for your stellar customer service….this is rare these days!!
Annette, CA

Our Company

Claims Service International (“CSI”) was originally founded as Claims by Donna in Florida in 2004. CSI has been providing Claims and Arbitration Services, Training for Sales Representatives and Dispatch Departments, Tariff Publishing, and customized Contract Forms for moving companies nationwide. CSI is currently processing claims for many carriers from the West coast, Midwest and East coast and is continuing to grow steadily while maintaining the quality of work and personal approach we are known for.

Who Are We?

CSI is a third party claims company hired by carriers in order to provide free and professional claims processing services to its customers who may have experienced Loss, Damage, Delay, or Overcharge during their relocation. CSI collects information from both the carriers and their customers in order to determine settlement amounts per the carrier\’s legal liability as detailed in the carrier\’s governing Bill of Lading and applicable tariff and in conjunction with federal law. Although the determination process may not always be a complicated one, the different circumstances surrounding each and every move can make each claim unique.